Refund policy

If you are not satisfied with your purchase, please return the item(s) in their original condition within 14 days of receipt. When you return your item, you must notify us (support@glitchway.com) of the day the item will be returned, including a tracking code and the carrier.

Please note: we do not exchange items. All items purchased at a discount are non-returnable.

If an item is not returned in its original condition, or within the 14 days timeframe, we will not refund the item. Please check this before returning your items.

All returned items must contain all tags, are required to be in their original packaging and must not contain any signs of wear, use, washing or modification. For international returns, we strongly recommend that you mark your parcel as a gift. Any costs charged by customs upon return will be deducted from your refund. If you do not inform us of the stated conditions, your return order cannot be processed.

Send both the invoice (received on e-mail with your order) and the package to: 

Glitchway 
Grote Beerstraat 26
2516 BZ
Den Haag

Don't forget to add your name in or on the parcel! Also include the reason for return and your full bank account information.

Please also send the following information (preferably via email support@glitchway.com):
Name:
Address:
Bank name:
Adress bank:
IBAN:
BIC:
Bank routing number:

Keep in mind that:

• The item is your responsibility until it reaches our location. We recommend to ship your item with a carrier that insures your shipped items.
• The costs of return are on own account.
• The refund usually takes 2-4 weeks to process after the parcel has been received.
• Returned items that do not contain all the necessary information should expect a delay in their refund.

Defective items or wrong items

If the item you received is defective or wrong, please contact support@glitchway.com quoting your order number, your name, address and details of the item. We will then advise you on how to proceed with the return. Please note that all returns must be made no later than 14 days after the arrangements have been made via email conversation and contain all required information as previously stated.