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Frequently Asked Questions

Which payment methods are supported?

You can use Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay and iDEAL.

My order still hasn't arrived, what can I do?

Check the tracking status. Orders are shipped within 5 to 7 business days. Read our disclaimer for further information. If the total time period stated in the disclaimer has expired, please contact us at

How can I track my order?

After placing an order you will automatically receive a tracking code by e-mail. If you have not received this email, please check your spam. If you have not received any e-mail from us regarding your order, please first check whether your order has been successfully completed. If this is the case but you haven't received an email yet, please contact us at Make sure your name, address and date of order are stated in the email. All other information about orders and shipping can be found in our disclaimer.

I want to return my items. What should I do now?

More information about this can be found on the refund page page.